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90-day money back guarantee
162,821+ happy customers
Orders may be canceled within 24 hours of being placed. After this period, your order is processed and registered with our warehouse team, which means we’re no longer able to cancel or intercept it.
If you no longer want the order:
-You may refuse the shipment upon delivery
-Or return it at your expense to our U.S. warehouse:
ShipVelocity
Hydroh Bottle Returns
8292 NW 21st St. Doral, FL 33122
Once your return is received, we will promptly issue a full refund.
Changed your mind? We get it - that’s why we offer a 30-day money-back guarantee. You have 30 days from the date of delivery to initiate a return.
To start your return, email our support team at info@hydrohbottle.com with your order number. If you choose to send the item back, return shipping costs are the responsibility of the customer. Once we receive the returned product, we’ll process a full refund to your original payment method.
Want to change your shipping address? Please email us within 24 hours of placing your order, including:
-Your order number
-The current shipping address
-The new address you’d like to use
Unfortunately, once your order leaves our facility, we can no longer update the address.
We strive to represent all products as accurately as possible. However, due to differences in screen resolution, lighting, and individual device settings, actual colors and finishes may vary. If you have questions about an item’s material, size, or color, please reach out to us before placing your order.
If your parcel is marked as delivered but you didn’t receive it:
-Please double check your delivery location and ask nearby neighbors.
-If still not located, contact us so we can investigate further.
If your order is lost in transit:
-We will gladly offer a free replacement.
-If you prefer not to accept a replacement, we require a 14-day waiting period before a refund can be processed in case the item arrives late.
-At least one replacement attempt must be made before a refund can be issued.
If your item arrives broken, defective, or doesn’t work as expected:
-Please email us with a photo or video clearly showing the issue.
-Once confirmed, we’ll send you a free replacement, no return required.
-Replacements take the same time to arrive as a normal order (6–10 business days).
We believe in the long-term wellness benefits of hydrogen water. If you're not satisfied after using the product consistently, we offer a 90-day money-back guarantee.
To be eligible:
-Purchase must be made directly from us or an authorized retailer
-Use the product daily (3 full bottles per day)
-Submit your refund request within 90 days of purchase
You may be asked for proof of purchase and general usage patterns. If approved, your refund will be issued to your original method of payment within 14 business days.
Your Hydroh Bottle includes a 1-year replacement warranty covering any technology-related malfunctions.
Covered:
-Internal tech failures
-Electrical defects
Not Covered:
-Accidental damage or misuse
-Cosmetic wear and tear
-Issues arising from unauthorized repairs or modifications
To claim:
-Email info@hydrohbottle.com with your order number and a description (or video/photo) of the issue
-If your claim is approved, a free replacement will be sent to you
-If your model is discontinued, we may send a comparable alternative
Thank you for your interest in the products and services of Hydroh Bottle (“Hydroh Bottle”). This Limited Warranty applies to physical goods, and only for physical goods, purchased from https://hydrohbottle.com (the "Physical Goods").
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, Hydroh Bottle will replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
Hydroh Bottle will replace your current product with a brand new one at no extra charge.
The Warranty Period for Physical Goods purchased from Hydroh Bottle is 2 or 3 years from the date of purchase (depending on which warranty you purchased. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement, whichever is longer.
This Limited Warranty does not cover any problem that is caused by:
To obtain warranty service, you must first contact us at info@hydrohbottle.com to determine the problem and the most appropriate solution for you.
Our team is here for you 7 days a week. For questions, support, or claims, contact:
info@hydrohbottle.com
We’re committed to making your experience with Hydroh exceptional.
